General FAQs
Why credit card is marked as invalid for bookings made through Booking.com, Hostelworld, or Agoda?
We currently do not have a auto credit card charging option available. Instead, we provide a payment link via email or WhatsApp for your convenience. We would like to inform you that we have a 100% prepayment policy. To ensure your reservation ...
What is Glu?
We are delighted to introduce you to our exclusive concierge platform: Glu. You can visit our platform through www.thehosteller.com/glu It allows you to avail all services and benefits The Hosteller has to offer in less than 3 clicks. On it, you can: ...
Can I book now and pay later?
We have a 100% prepayment policy at The Hosteller, which means that to confirm your reservation, you are required to make the full payment of the total amount. We do not currently offer a "Book Now, Pay Later" or a "partial payment" option. Your ...
My payment has been deducted but can't see the booking, why?
If your payment has been deducted but you cannot see the booking, we apologize for the inconvenience. In such cases, we recommend reaching out to our support team or contacting our customer service directly via email on booking@thehosteller.com or ...
How safe is The Hosteller?
The safety of our guests is our top priority at The Hosteller. We have implemented various measures to ensure a safe and secure environment. All our hostels are equipped with CCTV surveillance systems to monitor the premises. We also have a 24/7 ...
Do you offer any discounts or promotions for long-term stay?
Yes, we do offer discounts and promotions for long-term stays and bookings. For long-term stays, we have special rates and packages available for guests staying for a minimum period of 7 days or more. These long-term stay discounts vary depending on ...
What is the difference between a workation and hostel stay?
The main difference between a workation and a regular hostel stay is the availability of discounted packages for long stays during workations. While the amenities and facilities provided may not differ significantly between short stay and long stay ...
How to avail an extra mattress?
Availing of an extra mattress is subject to availability and can be requested at the time of check-in. The guest can avail an extra mattress at the time of check-in at a charge of Rs. 999/- +18% taxes per night, per person. Kindly note that extra ...
Why is web check-in important at The Hosteller?
Web check-in is important because it saves time, promotes a contactless experience, ensures accuracy, and allows for a seamless arrival. It also enables personalized service and contributes to a smoother check-in process. We recommend all our guests ...
Is The Hosteller safe for female traveler?
Certainly! We understand the importance of safety for female travelers, and we prioritize creating a secure environment at all our hostels. Our commitment to safety includes the following measures: CCTV Monitoring: We have installed CCTV cameras ...
Is The Hosteller couple friendly?
Absolutely! At The Hosteller, we are proud to be a 100% couple-friendly hostel chain. We warmly welcome both married and unmarried couples to our hostels. We believe that love knows no boundaries, and we are delighted to provide a comfortable and ...
Is the hostel safe for unmarried couple?
Yes, we warmly welcome unmarried couples at our hostel. We strive to create an inclusive and comfortable environment for all our guests, including couples. You can enjoy your stay together without any concerns or restrictions. Our staff is dedicated ...
What is the refund policy?
For any cancellations, you can now log in to your The Hosteller account on our official website (www.thehosteller.com) to cancel your booking at your convenience. To do so, kindly access your The Hosteller Profile and go to the "Booking History Page" ...
Can we check out late ?
The standard check-out time at our hostel is 11am. However, we understand that sometimes guests may need a little extra time before leaving. Guests are welcome to request a late check-out, which is subject to availability. Our friendly front desk ...
Is Wi-Fi available at the hostels?
At The Hosteller, we understand the importance of staying connected, and that's why we provide complimentary Wi-Fi access for all our guests. You can enjoy seamless internet connectivity during your stay at any of our hostels. To learn more about the ...
What amenities and facilities are included in the room bookings?
At The Hosteller, we strive to provide a comfortable and convenient stay for our guests. The amenities and facilities included in the room bookings may vary depending on the specific hostel location. However, some of the common facilities available ...
Is there a dress code policy at the hostel?
At our hostel, we don't have a specific dress code that guests need to adhere to. We want our guests to feel comfortable and relaxed during their stay, so they can wear whatever attire they prefer. However, we kindly request our guests to be mindful ...
Do you provide any recreational activities or tours for guests to enjoy during their stay? If yes, what are some of the activities or tours available and how can guests participate?
Yes, we offer a range of recreational activities and local tours to enhance our guests' experience during their stay. These activities may include guided city tours, food walks, movie screening, music nights, hiking and trekking expeditions, cultural ...
Is there a minimum age requirement for guests to stay at your hostel? If yes, what is the minimum age? Are there any exceptions or special considerations for underage guests?
The Hosteller, India’s largest self-operated chain of backpacker hostels, is well suited for adults (>18 years old). Our hostels are primarily designed to cater to backpackers and smart travelers, fostering a dynamic and social atmosphere. To ...
Do you have any specific policies regarding noise levels or quiet hours in the hostel premises?
At The Hosteller, we strive to create a welcoming and inclusive environment for all our guests. We understand that each guest has different preferences and needs, especially when it comes to noise levels. We kindly request all our guests to be ...
Are there any local attractions or points of interest near the hostel?
At The Hosteller, we take pride in our prime and best locations. Our hostels are strategically situated to provide our guests with easy access to nearby attractions and points of interest. Whether you're a fan of famous landmarks or prefer exploring ...
Is there a limit on the number of guests allowed in a dormitory room?
Each dormitory room at The Hosteller has a maximum occupancy limit, clearly indicated in the room name itself. For example, a "4-bed dorm" can accommodate a maximum of 4 people, while a "6-bed dorm" can accommodate up to 6 people. It's important to ...
Is it possible to extend the duration of the stay after making the booking?
The Hosteller understands that their property offers a unique experience that guests may find hard to leave. If the guest wishes to extend their stay, they can certainly do so, subject to availability. To inquire about an extension, the guest is ...
Are towels and linens provided at The Hosteller?
At The Hosteller, we strive to ensure a comfortable stay for our guests. Towels are provided complimentary in the private rooms to enhance convenience. For guests booking dormitories, towels can be availed on the final booking page before making the ...
Is there a common area or lounge for guests to relax and socialize?
Yes, we have spacious and vibrant common areas in all our hostels. These areas are specifically designed for guests to unwind, socialize, and connect with fellow travelers. You'll find comfortable seating, a welcoming ambiance, and a range of ...
Is there a locker facility available for guests at The Hosteller?
At The Hosteller, we understand the importance of keeping your valuables safe. That's why we provide lockers in the dormitories for our guests. Each bed is equipped with an attached locker where you can securely store your belongings. However, please ...
Is there a kitchen facility available for guests to use?
At The Hosteller, we do not have kitchen facilities available for guests to use. However, we have cafes at most of our locations where guests can enjoy delicious meals and snacks. We recommend guests to check the 'cafe' amenity before proceeding with ...
Can I request for early check-in?
At The Hosteller, we want to ensure a seamless and comfortable experience for our guests. Please note that our standard check-in time is 2 PM. Early check-in is subject to availability and can be requested at the time of check in. If we have rooms ...
Is smoking allowed at The Hosteller?
At The Hosteller, there are dedicated smoking areas available at all hostels. Smoking inside the dormitories is strictly prohibited to maintain a clean and comfortable environment for all guests. However, guests are allowed to smoke in designated ...
Is there a curfew or any restrictions for entering the hostel premises at The Hosteller?
At The Hosteller, we want our guests to feel comfortable and have the freedom to come and go as they please. Therefore, we do not have a curfew or any restrictions for entering the hostel premises. We understand that our guests may have different ...
How can I make a group booking at The Hosteller?
At The Hosteller, we welcome group bookings and offer special arrangements for groups. If you're planning to make a group booking, we have made it convenient for you to do so. You can visit our official website and make a group booking directly ...
Can I make changes/modify my reservation after it has been confirmed?
Guests at The Hosteller have the option to make changes to their confirmed reservation, subject to certain guidelines. Here's what you need to know: Amendment Timeframe: If a guest wishes to make changes to their reservation, it is important to ...
Is parking available at The Hosteller?
At The Hosteller, we understand the importance of convenient parking for our guests. We strive to provide parking facilities at our hostels wherever possible. Here's how you can find out if parking is available at a specific hostel: Visit the ...
Are pets allowed at The Hosteller?
We are a pet-friendly hostel chain with the exception of Agra, Bir, Bangalore - Koramangala, Bangalore - Brigade Road, Bangalore - Indiranagar, Bangalore - Manyata Tech Park, Bangalore - Marathahalli, Mussoorie - BTS, and Udaipur. We permit pets only ...
What is the cancellation policy at The Hosteller?
Please note that if you cancel your reservation 7 days prior to the check-in date, you will be eligible for a 100% refund. The refund will be credited to your original payment source within 5-7 working days, or you may choose to receive the refund in ...
Are meals included in the room reservation at The Hosteller?
At The Hosteller, meals are not included in the room tariff mentioned on the booking page. However, we provide the option for guests to add meals separately during the reservation process. During the booking process, when you reach the final booking ...
What payment methods are accepted at The Hosteller?
At The Hosteller, we offer multiple convenient payment options to make your booking process seamless. We accept payments through various methods, including: Credit Card: You can make payment using your credit card. We accept major credit cards such ...
What amenities are provided at The Hosteller?
At The Hosteller, we strive to provide a comfortable and enjoyable experience for our guests by offering a range of amenities. To find specific amenities provided at each hostel, we have made it easy for you to access the information through our ...
Does The Hosteller provide Wi-Fi access for guests?
At The Hosteller, we understand the importance of staying connected, and that's why we provide complimentary Wi-Fi access for all our guests. You can enjoy seamless internet connectivity during your stay at any of our hostels. To learn more about the ...
What are the check-in and check-out times at The Hosteller?
The standard check-in time at The Hosteller is 2 pm, and the standard check-out time is 11 am. However, The Hosteller provides a 24-hour check-in desk to accommodate the varying schedules of guests. Guests can check-in at any time as per their ...
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