My payment has been deducted but can't see the booking, why?
If your payment has been deducted but you cannot see the booking, we apologize for the inconvenience. In such cases, we recommend reaching out to our support team or contacting our customer service directly via email on booking@thehosteller.com or via WhatsApp on 9810187717. They will be able to assist you in resolving the issue and provide you with the necessary information regarding your booking. Please provide them with the details of the payment transaction so that they can investigate and assist you accordingly.
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What payment methods are accepted at The Hosteller?
At The Hosteller, we offer multiple convenient payment options to make your booking process seamless. We accept payments through various methods, including: Credit Card: You can make payment using your credit card. We accept major credit cards such ...
How can I make a group booking at The Hosteller?
At The Hosteller, we welcome group bookings and offer special arrangements for groups. If you're planning to make a group booking, we have made it convenient for you to do so. You can visit our official website and make a group booking directly ...
Why credit card is marked as invalid for bookings made through Booking.com, Hostelworld, or Agoda?
We currently do not have a auto credit card charging option available. Instead, we provide a payment link via email or WhatsApp for your convenience. We would like to inform you that we have a 100% prepayment policy. To ensure your reservation ...
Is it possible to extend the duration of the stay after making the booking?
The Hosteller understands that their property offers a unique experience that guests may find hard to leave. If the guest wishes to extend their stay, they can certainly do so, subject to availability. To inquire about an extension, the guest is ...
What is the maximum length of stay allowed when making a booking at The Hosteller?
The maximum duration for a single booking on our website is 30 days. If guests wish to stay for more than 30 days, they can make separate bookings for each consecutive period beyond the initial 30 days.