Why credit card is marked as invalid for bookings made through Booking.com, Hostelworld, or Agoda?
We currently do not have a auto credit card charging option available. Instead, we provide a payment link via email or WhatsApp for your convenience.
We would like to inform you that we have a 100% prepayment policy. To ensure your reservation remains secure, we would greatly appreciate it if you could provide payment confirmation at your earliest convenience.
Once the payment is completed, please share a screenshot of the payment receipt/transaction ID with us at booking@thehosteller.com or WhatsApp at +919810187717 (available from 09:00 am - 11:30 pm). This will help us verify the payment with our accounts team and issue your reservation confirmation voucher.
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How can I make a group booking at The Hosteller?
At The Hosteller, we welcome group bookings and offer special arrangements for groups. If you're planning to make a group booking, we have made it convenient for you to do so. You can visit our official website and make a group booking directly ...
What payment methods are accepted at The Hosteller?
At The Hosteller, we offer multiple convenient payment options to make your booking process seamless. We accept payments through various methods, including: Credit Card: You can make payment using your credit card. We accept major credit cards such ...
My payment has been deducted but can't see the booking, why?
If your payment has been deducted but you cannot see the booking, we apologize for the inconvenience. In such cases, we recommend reaching out to our support team or contacting our customer service directly via email on booking@thehosteller.com or ...
Is it possible to extend the duration of the stay after making the booking?
The Hosteller understands that their property offers a unique experience that guests may find hard to leave. If the guest wishes to extend their stay, they can certainly do so, subject to availability. To inquire about an extension, the guest is ...
What amenities and facilities are included in the room bookings?
At The Hosteller, we strive to provide a comfortable and convenient stay for our guests. The amenities and facilities included in the room bookings may vary depending on the specific hostel location. However, some of the common facilities available ...