No way to contact. The support staff also doesn't reply

No way to contact. The support staff also doesn't reply

Can you please share me the email for the hosteller panshet?
I want to be informed if there are any last minute cancellations so I can book for tomorrow.

Also, it's been almost a year since my membership started. 
Even after multiple emails, I haven't received the travel kit that comes with the membership.

What's the point of membership if we can't even get such small help.
Regretting buying the membership. One of the worst purchases I've ever made